Customer Success
Support Ticket Triage
Zero ticket backlog. Every issue routed in seconds.
Automatically classify, prioritize, and route every incoming support ticket with SLA deadlines and escalation flags — so your team only handles what needs a human. Reduce response time by 60%.
Best forEcommerceConsultingProfessional ServicesSaaS
Agents3 required
Duration2-4 minutes
Scans support queue, classifies tickets by category and priority, assigns SLA deadlines, and routes to appropriate teams.
How it runs
Multi-agent orchestration — here's the flow, step by step.
01
Pull open tickets from support platform
support scanner02
Classify, prioritize, and route tickets
ticket classifier03
Produce triage summary report
report formatterRequired Agents
3- support-scanner
- ticket-classifier
- report-formatter
Connections
Required
zendesk
What it does
- 9-category ticket classification
- P1-P4 priority assignment
- SLA deadline calculation
- Team routing
- Escalation detection
Example prompt
Triage all open support tickets from [today / this week / last 48 hours]. Classify by: [urgency, category, customer tier]. Auto-assign priorities: [P1 critical / P2 high / P3 medium / P4 low]. Draft quick responses for [common issues / P3-P4 tickets]. Escalate [P1 / enterprise] tickets.
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