WooCommerce + Cashfree Checkout Exception Recovery
Recover checkout exceptions with full order context.
Helps ecommerce teams resolve payment issues by connecting order records to payment exception data.
Connects store order context with Cashfree payment exceptions to produce a customer and finance recovery queue.
How it runs
Multi-agent orchestration — here's the flow, step by step.
Call verslay_recall to retrieve prior checkout exception patterns, known failure codes, and recovery rate baselines from memory. Pull WooCommerce order data via the woocommerce connection to surface orders with payment status 'failed', 'pending', or 'on-hold' from the past 48 hours. Pull Cashfree payment logs via the cashfree connection to extract failed payment records with error codes, amounts, and customer details. Produce a checkout exception queue sorted by order value.
ecommerce scannerConsume Phase 1 exception queue. Analyze each failed transaction via the cashfree connection: classify failure reason (bank decline, timeout, insufficient funds, UPI error, session expiry), verify if any payment was partially captured, and check for duplicate payment attempts. Identify patterns: is one failure type dominating? Is there a specific payment method with elevated failures? Produce a payment failure analysis with recovery eligibility classification per order.
cashfree payment operations analystIn parallel with cashfree-payment-operations-analyst, call verslay_web_search for 'WooCommerce cart recovery best practices' and 'Cashfree payment failure recovery email templates' to surface industry-proven recovery playbooks. Call verslay_reddit_search on WooCommerce and ecommerce communities for practitioner advice on reducing checkout abandonment and recovering failed payments. Produce a cart recovery strategy intelligence brief.
web researcherConsume Phase 2 payment failure analysis and recovery eligibility classifications. For each recoverable order, prepare recovery actions via the woocommerce connection: update order status where appropriate, trigger manual payment retry links, and flag orders requiring customer outreach. For orders with partial captures via Cashfree, initiate investigation. Produce a recovery action log with order IDs and actions taken.
woocommerce storefront operatorConsume Phase 3 recovery action log, Phase 2 failure classifications, and Phase 2 recovery strategy intelligence. Write customer recovery email templates for each failure type: a payment retry email (personalized with order details and a direct payment link), a payment method switch suggestion email (for bank decline failures), and an urgency recovery email for high-value abandoned carts. Include empathetic language and clear instructions.
email writerConsume Phase 2 failure analysis, Phase 3 recovery log, Phase 4 recovery emails, and all context. Produce a checkout exception recovery report: failure breakdown by type and volume, total revenue-at-risk and recovery potential, recovery actions taken, customer email templates ready to send, pattern insights (systemic vs. one-off failures), and recommended checkout optimization actions to prevent recurrence. Call verslay_memorize to store the failure patterns, recovery templates, and success rate baselines in memory.
executive briefing writerReceive the recovery report from executive-briefing-writer. Deliver it to the configured Slack channel or email recipient specified by the user. Confirm delivery and log send timestamp.
distributorRequired Agents
7- ecommerce-scanner
- cashfree-payment-operations-analyst
- web-researcher
- woocommerce-storefront-operator
- email-writer
- executive-briefing-writer
- distributor
Connections
Required
What it does
- Order-to-payment matching
- Checkout failure grouping
- Refund exception flags
- Customer recovery actions
- Finance review queue
Example prompt
Find WooCommerce orders affected by Cashfree payment failures or refunds. Draft recovery actions for customers, support, and finance.
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