Stripe Failed Payment Winback
Recover failed payments with the right action.
Turns failed Stripe payments into prioritized recovery work instead of a passive failed-charge report.
Groups failed Stripe payments, ranks recoverable revenue, and drafts customer or internal actions to recover payment.
How it runs
Multi-agent orchestration — here's the flow, step by step.
Call verslay_recall to retrieve prior Stripe failed payment winback baselines, retry success rates, and customer churn risk profiles from memory. Connect to Stripe to pull all failed payments for the specified period: charge IDs, failure codes (card_declined, insufficient_funds, expired_card, do_not_honor), customer IDs, amounts, number of prior retry attempts, and whether the customer has subsequently churned. Produce a failed payment dataset as Phase 1 output.
payment scannerConsume Phase 1 failed payment dataset. Segment by Stripe decline code: soft declines (retryable — insufficient_funds, do_not_honor) vs hard declines (non-retryable — card_declined with fraud signal, stolen_card). Calculate revenue at risk by segment and identify the highest-LTV customers among failed payments. Produce a segmented failure and risk analysis for Phase 3.
stripe revenue operations analystIn parallel with stripe-revenue-operations-analyst, call verslay_web_search for 'Stripe failed payment dunning best practices 2026' and 'SaaS payment recovery winback email sequences' to surface dunning logic and communication best practices. Call verslay_news_search for any Stripe API changes affecting retry logic or payment method fallbacks. Produce a winback best-practices package for Phase 4.
web researcherConsume Phase 2 segmented failure analysis. For each customer with a failed payment, score churn probability using signals: number of failures, time since last successful payment, LTV, plan tenure, and prior payment history. Classify into 3 tiers: High Risk (score >70 — personalized outreach), Medium Risk (score 40-70 — standard dunning), Low Risk (score <40 — automated retry only). Produce a tiered winback priority list for Phase 4.
churn predictorConsume Phase 3 tiered winback list and Phase 2 best-practices package. Write personalized winback email sequences for each tier: High Risk (empathetic, personal, multiple touch points — Day 1, Day 4, Day 8), Medium Risk (standard payment recovery sequence — Day 1, Day 7), Low Risk (single automated retry notification). Apply Stripe-specific guidance from Phase 2 (e.g., update payment method link, alternative payment method suggestions). Produce ready-to-send email drafts.
email writerConsume Phase 3 churn risk analysis, Phase 4 email drafts, Phase 2 failure segmentation, and Phase 2 best practices. Write a payment winback operations brief: total revenue at risk by tier, churn probability distribution, recovery sequence summary, expected winback yield, and smart retry recommendations. Call verslay_memorize to store the current period's failed payment exposure, churn risk scores, and recovery email sends as baseline. Pass to distributor.
executive briefing writerReceive the winback brief and email drafts from executive-briefing-writer. Distribute the brief to the configured Slack channel or email. Confirm delivery and log the send timestamp.
distributorRequired Agents
7- payment-scanner
- stripe-revenue-operations-analyst
- web-researcher
- churn-predictor
- email-writer
- executive-briefing-writer
- distributor
Connections
Required
What it does
- Failed payment grouping
- Revenue recovery ranking
- Customer value context
- Winback message drafts
- Internal action queue
Example prompt
Analyze failed Stripe payments this week. Prioritize recoverable revenue and draft winback messages or internal actions.
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